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Don't let unforeseen problems interfere with your office's productivity
—
ensure that your computer network is in good working condition.
Our Tech Support is based on a monthly
maintenance program, with the number of hours needed to maintain your computer
network.
| Recommended service hours per month* |
| 5-10 systems |
2.5 hours |
|
$ 187.50 ($75/hour) |
| 10-20 systems |
5 hours |
|
$ 375.00 ($75/hour) |
| 20-30 systems |
7.5 hours |
|
$ 547.50 ($73/hour) |
| 30-40 systems |
10 hours |
|
$ 730.00 ($73/hour) |
| 40-50 systems |
12.5 hours |
|
$875.00 ($70/hour) |
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* If more hours are needed in any particular month, we will offer
to complete the services at 10% off our normal hourly service rate.
Telephone Tech Support counts as half time: That is, 30 minutes
of Telephone Tech Support = 15 minutes of purchased time.
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Tech Support Programs
First Two Months: Basic Actions
The following actions
will be taken using the first month's time allotment in order to prepare your
computer networking systems for smooth monthly maintenance.
The first two months will require double hours in order to get
the follow basic actions completed. If more hours are needed in any particular
month, we will offer to complete the services at 10% off our normal hourly service
rate.
- We will confer with you regarding your current uses and future needs for your
computer network systems;
- All hard disk maintenance will be automated where possible;
- We will check systems for security needs and make recommendations as needed;
- Record hardware data for faster service when repairs are needed and make recommendations
if necessary based on the hardware's usage;
- Record software data and make recommendations based on your needs;
- Your network setups, data storage and backup system will be recorded and recommendations
will be made.
Monthly Tech Support
The following actions will be
taken monthly as needed and as time is available, depending on the number of systems
and the maintenance time purchased.
If more hours are needed in any particular month, we will offer
to complete the services at 10% off our normal hourly service rate.
- Upgrading of anti-virus files and checking backup system;
- Ensuring that "all systems are go" (no users reporting errors);
- Upgrading any essential operating system files or patches (manufacturer's
bug-fixes) to existing software;
- Server operating system error logs checked for items noted as requiring service;
- Backup system checked for workability;
- Computer systems kept physically clean inside and out;
- (For those with Internet access): When Internet security issues arise, we
will do our best to handle these as quickly as possible after we have been notified
and make any needed changes in order to protect your computer networks;
- Telephone Tech Support counts as half time: That is, (30 minutes
of Telephone Tech Support = 15 minutes of purchased time.)
Suggested purchases
for maintenance
of your computer systems
- Symantec's pcANYWHERE
To allow remote debugging and computer system
checkups.
- A dedicated phone line to your Server or main system
As above.
- A UPS (Uninterruptible Power Supply) for your
server or main computer system
To allow your main system time to shut down
in case of power outages.
- A workable backup system
To help prevent loss of data in case of
hard drive failure or corruption.
Send us a customer
— get two hours of free Tech Support!
If you refer a customer
to us and the customer signs up for a paid service, we will give you two hours
of free Tech Support. That equals two hours of on-site Tech Support, or
four hours of Telephone Tech Support.
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